Privacy Policy
Last Updated: May 25, 2026
1. Introduction
Polaris Medicare (referred to as "we", "us", or "our") is dedicated to protecting the privacy and security of our patients and visitors. This Privacy Policy outlines how we collect, process, secure, and handle your personal and clinical health information in connection with our home healthcare services, telemedicine platform, and our website.
By using our services or accessing our website, you agree to the collection and use of information in accordance with this policy. Our data practices comply with the global healthcare guidelines and standard medical privacy regulations in India.
2. Information We Collect
To provide high-quality transitional and clinical care at your home, we collect several types of information:
- Personal Identification Info: Name, age, gender, address, phone number, email address, and emergency contact details.
- Clinical & Medical Data: Medical history, diagnoses, prescriptions, treatment plans, vitals telemetry, nursing logs, laboratory results, and other reports necessary for physician oversight.
- Telemedicine Data: Video and audio feed logs generated during remote doctor consults.
- Usage Data: Technical logs, cookies, and IP addresses when you visit our website or interact with our portal.
3. How We Use Your Information
We process your personal and medical data for the following specific purposes:
- To arrange, customize, and deliver hospital-grade care at your home (e.g. nursing, physiotherapy, laboratory diagnostics, and ICU setups).
- To share logs and update diagnostic telemetry with your consulting physicians at Mahatma Gandhi Hospital (Our Healthcare Associate).
- To communicate vital updates, billing information, and schedule visits of care team practitioners.
- To monitor clinical parameters and provide rapid triage or emergency response if parameters deviate.
- To improve our digital services, website interface, and telemedicine stability.
4. Medical Data Security
Clinical data privacy is our highest priority. We implement robust physical, technical, and administrative controls to protect your data:
Important Note on Data Security: Patient health files and vitals logs are encrypted both in transit and at rest. Access to medical logs is restricted strictly to authorized clinicians (doctors, nurse practitioners, and physical therapists) directly assigned to the patient's recovery program.
We do not store complete financial details locally, and all transactions are processed via secure, encrypted payment gateways complying with industry standards.
5. Information Sharing & Disclosure
We do not sell, rent, or trade your personal or medical data with third parties. Your data is shared only under these strict parameters:
- Healthcare Associates: Sharing with Mahatma Gandhi Hospital, Jaipur, to synchronize care protocols, consultations, and referrals.
- Legal Obligations: When required by law, subpoena, or government regulation to protect safety and public health.
- Emergency Scenarios: Sharing clinical history with paramedics, hospital emergency rooms, or ambulance services if immediate life-saving care is required.
6. Cookies & Site Analytics
Our website uses cookies and similar tracking technologies to enhance user experiences, track visit statistics, and remember navigation preferences. You can configure your browser to reject cookies, though some interactive elements on our website may not function correctly as a result.
7. Data Retention
We retain your personal and health records for as long as necessary to fulfill care delivery, satisfy legal medical archive requirements in India, and resolve any disputes. Archive retention follows statutory guidelines for medical records.
8. Your Rights
Under clinical data guidelines, you hold the following rights regarding your information:
- The right to request copies of your health records, nursing logs, and diagnostic reports.
- The right to correct or update inaccurate personal contact or clinical history fields.
- The right to request constraints on how we share certain parts of your personal info, subject to safety limitations.
9. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or your medical data privacy, please contact our data officer:
Polaris Medicare
Service Floor, Sri Ram Cancer Centre (SRCC), Mahatma Gandhi Hospital,
RIICO Institutional Area, Sitapura, Tonk Road, Jaipur – 302022
Email: info@polarismedicare.com
Phone: +91 83061 01222